Frequently Asked Questions

Q: Is immediate cover available?
A: Yes. Follow the straightforward instructions as shown on our `Request Quote' page to obtain a quotation. We can email across policy documents within minutes of cover being incepted at no extra cost to you.

Q: How much will it cost?
A: To obtain a formal quotation, please contact our office on 0845 226 8559 or follow the instructions on our quotation page. Each quotation is assessed on the individual details disclosed to us and our subsequent insurers.

Q: How can I pay for my policy?
A: We offer our customers a choice of payment methods. You can choose to pay your insurance premium in a one-off lump sum by debit card or credit card (see below for accepted cards). If you would prefer to spread the cost of your insurance by monthly direct debit, we can offer a payment plan of eight monthly instalments subject to an 8.5% interest charge. Our direct debit facility is only available on policies incepted over the telephone.

We accept the following credit cards and debit cards:

1. Mastercard
2. Visa
3. Switch (Maestro)

Q: How do I view the policy wording(s)?
A: To view the policy wording for our salon business insurance package, please click on our `Products' page and follow the on screen instructions to view the complete policy wording.

Q: How do I make a claim?
A: If you need to make a claim simply ring our claims helpline on:

Sections A-G (Material Damage) – 0161 835 5553
Sections H (Liability) - 0845 094 2077

Please ensure all claims or incidents are notified to us as soon as reasonably possible.

Q: How do I change or cancel my policy?
A: If you wish to change any aspect or even cancel of your insurance policy with Salonprotector you will need to put your request in writing and send it to:

Salonprotector
Unit 4, Castlegate Court
Castlegate Way
Dudley
West Midlands
DY1 4RD

or by email at: business@salonprotector.co.uk

Q: What can I do if I'm not satisfied with Salonprotector?
A: If you are not wholly satisfied with the cover provided by your policy or the service provided by Salonprotector you have the right to cancel your policy. Please refer to the back of your policy wording for further details of what to do if you are not satisfied by any aspect of your policy or by Salonprotector.

If you choose to cancel the policy within 14 days of receiving your hard copy of policy documents, providing no claims or incidents have arisen, you will be entitled to a full refund on the premium you have paid. Anything outside of the 14 day cooling off period will result in a pro-rata return premium, less the administration fee to take into account our costs in providing the policy.

You are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is available from the FSCS at http://www.fscs.org.uk/

Call us today on 0845 226 8559
Mon - Fri 9.00am to 5.00pm